The world of work is changing at a rapid rate and it is no surprise that talent has gained renewed momentum. Talent progression and retention, diversity and future skills are top of ‘people’ priorities in 2022 as the industry seeks to build thriving, innovative and resilient workforces.
Businesses are experiencing significant growth in data and ESG as we see increasing demand in delivering sustainability with substance and increased automation in managing the customer experience. The need to attract and recruit people with skills in ESG, data, tech and digital is therefore rising but so are the concerns that there is a shortage of skills in these key areas.
In addition, social values are changing; consumers and employees have high expectations for responsible employers to drive social change which includes building workforces that better reflect the people they serve.
The regulators too are ramping up their expectations for firms to evidence greater diversity and inclusion and to move from discussion into demonstrable action.
Addressing these broad industry talent needs and improving diversity and inclusion is best achieved by working collectively together and through Investment20/20 we deliver a range of impactful initiatives to drive meaningful long-term change.